Because our products are made to order, we do not accept returns or refunds due to change of mind, incorrect size selection, or personal preference.
We only accept returns or provide refunds for items that arrive defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you received the wrong item, please contact us as soon as possible so we can review the issue and make it right.
To help us resolve the issue quickly, please include:
- Your order number or proof of purchase
- A description of the problem
- Clear photos of the item and any damage or defect
Return Eligibility
If your return is approved, the item must be returned in the same condition in which you received it, including:
- Unworn and unused
- With original tags, if applicable
- In its original packaging, if applicable
- With proof of purchase
Items returned without prior approval from us will not be accepted.
How to Request a Return
To request a return for a damaged, defective, or incorrect item, please contact us at tangiblecomfy@gmail.com.
If your return is approved, we will provide you with instructions on how and where to return the item. When applicable, we will provide a return shipping label.
Please do not send an item back before contacting us and receiving return instructions.
Non-Returnable Items
Because our products are made to order, we cannot accept returns for:
- Change-of-mind purchases
- Incorrectly selected sizes or colors
- Personalized or custom-made items, unless they arrive damaged, defective, or incorrect
- Sale items
- Gift cards
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges for change-of-mind purchases.
If you receive a damaged, defective, or incorrect item, please contact us at tangiblecomfy@gmail.com so we can determine the appropriate solution.
Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If you have not received your refund within 15 business days after it has been approved, please contact us at tangiblecomfy@gmail.com.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: tangiblecomfy@gmail.com